Frustrating right?
Trying to reach out to a brand and not getting a response for days has to count as one of the most frustrating moments!
It gets even worse when it involves an issue that requires urgent attention.
At SnapCash, we understand how frustrating and disappointing it could be especially when it involves money and that’s why we constantly find ways that allow you to communicate with us with ease via various mediums.
Everyone has a preferred contact method, and sometimes different problems have different ways they can be addressed. Here are 3 ways you can make inquiries/solve your problems with SnapCash:
Contact us via email
At SnapCash, we make it our priority to be available to assist all of our users, including prospective clients. This is why you can always, and at any time, send an email to SnapCash if you have any inquiries or concerns that need to be addressed. In a matter of minutes or a few hours, you can get a reply to your inquiries and concerns.
Chat with an SnapCash representative using our live chat feature
The world is miles ahead of Nigeria as regards technology. But SnapCash quickly adapts and that’s why the live chat feature has been made available for you. It connects you with one of our representatives right there on the website or even on the app. This way you don’t have to worry about your contact details being in the wrong hands. With our live chat feature, a representative will be there to guide you through any issue you’re struggling with, by giving you suggestions and directions on what approach can quickly solve your specific issue. All on the website.
Go through our frequently asked questions (FAQs)
There may be inquiries that you need to make that others have made before you. When situations like this happen, SnapCash takes a count of how many people have asked that particular question (phrased in different ways) and provides an answer for it which will then be made available on the website. These questions and answers are called FAQs — Frequently Asked Questions.
Most times, when you make inquiries through the live chat feature, you’ll be directed to the FAQs if it’s a question that has been answered. SnapCash has a wide selection of FAQs that you can go through to find an answer to your inquiries and a solution for any problem you may be stuck on. Here’s a look at SnapCash FAQs.
Reach out to us with your inquiries at hello@snapcash.ng and we’ll be sure to give you more tips.