Frustrating right?


Trying to reach out to a brand and not getting a response for days has to count as one of the most frustrating moments!


It gets even worse when it involves an issue that requires urgent attention.


At SnapCash, we understand how frustrating and disappointing it could be especially when it involves money and that’s why we constantly find ways that allow you to communicate with us with ease via various mediums.


Everyone has a preferred contact method, and sometimes different problems have different ways they can be addressed. Here are 3 ways you can make inquiries/solve your problems with SnapCash:


## Contact us via email
At SnapCash, we make it our priority to be available to assist all of our users, including prospective clients. This is why you can always, and at any time, send an email to SnapCash if you have any inquiries or concerns that need to be addressed. In a matter of minutes or a few hours, you can get a reply to your inquiries and concerns.


## Chat with an SnapCash representative using our live chat feature
The world is miles ahead of Nigeria as regards technology. But SnapCash quickly adapts and that’s why the live chat feature has been made available for you. It connects you with one of our representatives right there on the website or even on the app. This way you don’t have to worry about your contact details being in the wrong hands.
With our live chat feature, a representative will be there to guide you through any issue you’re struggling with, by giving you suggestions and directions on what approach can quickly solve your specific issue. All on the website.


## Go through our frequently asked questions (FAQs)
There may be inquiries that you need to make that others have made before you. When situations like this happen, SnapCash takes a count of how many people have asked that particular question (phrased in different ways) and provides an answer for it which will then be made available on the website. These questions and answers are called FAQs — Frequently Asked Questions.


Most times, when you make inquiries through the live chat feature, you’ll be directed to the FAQs if it’s a question that has been answered. SnapCash has a wide selection of FAQs that you can go through to find an answer to your inquiries and a solution for any problem you may be stuck on. Here’s a look at SnapCash FAQs.


Reach out to us with your inquiries at hello@snapcash.ng and we’ll be sure to give you more tips.


3 ways you can make inquiries/solve your problems with SnapCash

Hello Rockstar!!


How’s the economy at your end? We understand these days might be tougher than others and we thought to bring some light to the beginning of the tunnel.
If you ever get stuck in a situation where you need that extra help to fulfill your loan obligation, you can always turn to family and friends to help (well, those that have money to spare) and as such we give you 3 ways your friends and family members can help you pay back your loan with SnapCash.


## Direct transfer
When you are in need of money to pay back your loan and have had a nice long discussion with that Uncle (or friend) that wants to help, you can send them your bank account details so that they can directly send you the money.
From there you can now wire the pending loan amount to your SnapCash virtual account. This is everyone’s choicest method, the individual gets in touch with a friend or family member who’s kind enough to offer help, and they send the money to them so that the individual can make the payments themself.


## Share your SnapCash virtual wallet
This method can work well alongside direct transfer. Instead of asking a friend or family to send the money to your bank account, you can simply provide them with your SnapCash-issued virtual account number. They can directly send the money to your virtual account and then you can pay it back with ease. This method is especially helpful as a means to avoid any extra transfer charges your bank might slap you with.


## Share your payment link
Another method others can use in helping you pay back your loan is the payment link method. This link takes the friend or family to a webpage created for the specific purpose of paying money into your SnapCash virtual account. A payment link is usually single-use, so it can’t be used more than once.


## Payment links tend to have many purposes but in this sense, they offer an individual a way to clear up a loan debt. Remember, if you ever get stranded in paying back a loan at SnapCash, you have the option to share the payment link with a friend or family member willing to help you out.
…
At SnapCash, we understand that some days are tougher than others and you can have great intentions to pay back your loan, but life just happens.
We urge that you don’t keep us in the dark or be unruly to us, send us a message at hello@snapcash.ng and find out the options available to you.


Best of luck rockstar!


3 ways others can help you to pay back your loan

Hey there Rockstar! Today we’ve simplified the SnapCash loan application process into 5 simple steps.

Come along let’s help you get your first loan:

## Set up your account
Visit the SnapCash website and follow the prompts to either download any of the apps and sign up or just sign up directly on the web app. Once you are signed up successfully, you also need to do the following as they are mandatory requirements to apply for a loan:

## Update your address and also add the details of your next of kin
Add a government-issued ID card such as a drivers’ license, international passport, etc. Add a valid and active debit card. We usually accept only Mastercard or Visa debit cards. Now you’re ready to apply for a loan with SnapCash.

## Apply for a loan
With the SnapCash app installed on your device (or you may be registered on the web app), it’s time to get your first loan.

Log on to your dashboard and click on the “Apply for a loan” icon.

Fill out the application form: You’ll be shown an application form, in which you’re required to fill in your relevant personal data. For example, name, age, email address, valid ID card, bank verification number etc.
Assess the form thoroughly and ensure you fill in the correct data.
Submit loan application form.
Complete the final verification process

Once you have submitted your loan request, it would be in pending status. You would then get an email from SnapCash stating that your documents have been received, however, you would need to speak with the SnapCash loan team to complete the final stage of verification. The number to call would be in the email sent by SnapCash. This final stage is necessary to help us curb the issue of identity theft or lending to scammers using the identity of innocent and unaware individuals.

Please note that leaving a voicemail or voice message does not count as a call to the SnapCash representative.

## Kindly wait for our feedback email
Once you’re done with the final stage i.e the phone call verification, look out for one final email with either an approval or denial of your loan request. This final email will only be sent to you if you have completed the phone call verification.

Kindly note that SnapCash operates on an algorithm-driven database and this means that after your credit profile is vetted, you’re matched to the loan option that is the best fit for you.

For further questions and assistance send us a message at hello@snapcash.ng!


A simple guide to the SnapCash loan application process

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3 ways you can make inquiries/solve your problems with SnapCash

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