Frustrating right?


Trying to reach out to a brand and not getting a response for days has to count as one of the most frustrating moments!


It gets even worse when it involves an issue that requires urgent attention.


At SnapCash, we understand how frustrating and disappointing it could be especially when it involves money and that’s why we constantly find ways that allow you to communicate with us with ease via various mediums.


Everyone has a preferred contact method, and sometimes different problems have different ways they can be addressed. Here are 3 ways you can make inquiries/solve your problems with SnapCash:


## Contact us via email
At SnapCash, we make it our priority to be available to assist all of our users, including prospective clients. This is why you can always, and at any time, send an email to SnapCash if you have any inquiries or concerns that need to be addressed. In a matter of minutes or a few hours, you can get a reply to your inquiries and concerns.


## Chat with an SnapCash representative using our live chat feature
The world is miles ahead of Nigeria as regards technology. But SnapCash quickly adapts and that’s why the live chat feature has been made available for you. It connects you with one of our representatives right there on the website or even on the app. This way you don’t have to worry about your contact details being in the wrong hands.
With our live chat feature, a representative will be there to guide you through any issue you’re struggling with, by giving you suggestions and directions on what approach can quickly solve your specific issue. All on the website.


## Go through our frequently asked questions (FAQs)
There may be inquiries that you need to make that others have made before you. When situations like this happen, SnapCash takes a count of how many people have asked that particular question (phrased in different ways) and provides an answer for it which will then be made available on the website. These questions and answers are called FAQs — Frequently Asked Questions.


Most times, when you make inquiries through the live chat feature, you’ll be directed to the FAQs if it’s a question that has been answered. SnapCash has a wide selection of FAQs that you can go through to find an answer to your inquiries and a solution for any problem you may be stuck on. Here’s a look at SnapCash FAQs.


Reach out to us with your inquiries at hello@snapcash.ng and we’ll be sure to give you more tips.


3 ways you can make inquiries/solve your problems with SnapCash

As you dey plan for money…na so money sef dey plan for you!


Have you ever been in a position where you’ve saved up a particular amount more times than you can count?


You save. Obinna needs money to buy a lecturer’s handout. You spend.


You save again. Mama falls sick. You spend.


You save AGAIN! Water from the flooded streets of Lagos knocks your car engine. You spend.


Frustrating right?


When it comes to loans… you may be tempted to run away…


This is your reassurance that GOOD lenders (like SnapCash) understand that LIFE HAPPENS to everyone and even when you plan to repay on the due date, an unplanned emergency could pop up and you hit a roadblock. If this happens to you, there’s no need to panic or abscond (you’re not a thief are you?!).


Take a deep breath and follow the steps below to make informed decisions that’ll get you out of financial muddy waters in no time…


## Contact the lender immediately
The first instinct most people have when they realize they are unable to pay back their loan on time is to panic, dread and hide. While this might be a natural response, it does more harm than good.


They sit, fret and wait for the lender to call and ask why they haven’t paid their debt or inform them of the seizure of their collateral.


This is what most people go through, but you are not most people and can avoid this. It’s quite simple, when you get into a tight situation that’ll deprive you of meeting the repayment date, it’s now time to make that ‘bound-to-be-uncomfortable’ but ‘needed’ CALL to the lender.


Explain your situation to them with sufficient evidence, so they don’t think you are trying to skip on your payment. Informing them of your struggles on or after the due date makes you seem like a fraud, so contacting the lender and keeping them informed shows a level of trustworthiness they might not have known existed. (Don’t blame us! We are used to super-stories from borrowers too).


## Ask for a grace period
The next thing you should do when you can’t make loan payments on the due date is to ask for an extension AKA GRACE PERIOD.


Now that you’ve contacted the lender and explained your situation, you can ask for a grace period as a means to smooth out any problem affecting loan payment.
Depending on their terms, lenders may grant a grace period of 0 to 30 days after the due date.


During this extended period, you will be free to work through your financial difficulties, and here’s something really interesting — when you resume debt payment you won’t be asked to pay a late fee. (See why honesty is the best policy!). The grace period also gives you a chance to restructure your loan with the lender and agree on terms that are fit for you and the lender.


## Restructure your loan terms
Restructuring the terms of your loan can take the form of reduced interest rate, extended repayment period or reducing the remaining balance. (Plenty of options available for you!)


It will give you some relief and make it easier for you to repay your debt. It could be temporary or permanent. Temporary restructuring is such that your terms will be adjusted for the period you are facing problems while permanent restructuring is such that your loan terms are adjusted and the adjustments are kept even after your problems have been solved.


## Budget and save towards clearing up debt
Once your loan has been restructured…
The panic dies down and you relax back into your any-how money routine.
No! Don’t do that.


Now would be the time to swiftly get your finances in check and pay back your loan. And you do that by strict budgeting, that’ll allow you to save up enough to clear up your debts within your grace period.


Remember that for the duration of your grace period any debt paid off will not attract a late fee.


And while it may entice you to look for get-rich-quick investments, you should not succumb to the temptation, as a high-risk investment is another means to splurge your money and end up in the financial trenches. AGAIN! (Suffer nor dey tire you?).


## Pay your debt
Well, this speaks for itself. Doesn’t it?
Once you’ve followed the above steps; contacting the lender, asking for a grace period, restructuring your loan terms and budgeting to save up, you can now pay your debt with ease.


The lender will thank you for it and might even sneak your name into the responsible borrowers’ list. Here’s a way to know how you can make that list.


A rule of thumb is to always clear up pending debts before your grace period elapses. It not only boosts your credibility but also your loan worthiness for the future.
…
As always, SnapCash will always get you out of sticky financial crises with our never-ending curated information just for your consumption!
We’re always happy and available to offer you expert advice and opinions…
Shoot us a message at hello@snapcash.ng for more clarification on what to do when you fall short on repayment!





What to do if you can’t repay your loan when due

If it’s your first time applying for a loan, you may come across various financial terms that seem confusing. Loans have become an essential financial tool, helping individuals and businesses manage expenses, seize opportunities, and cover emergencies. 

This guide will walk you through fundamental loan-related terms and concepts to ensure you borrow wisely and avoid financial pitfalls.

## Principal Amount
The principal amount is the sum of money you borrow from a lender. For example, if you apply for a loan of 50,000 Naira, that amount is your principal. This is the base figure upon which interest and other charges are calculated. The higher the principal, the more you may have to repay, depending on interest rates and loan tenure.

## Interest Rate
The interest rate is the cost of borrowing money, usually expressed as a percentage of the principal. It is how lenders make a profit on loans. Interest rates vary based on factors such as loan type, lender policies, and the borrower's creditworthiness.

- Fixed Interest Rate: This remains constant throughout the loan period, meaning your repayments are predictable.
- Variable Interest Rate: This fluctuates based on market conditions, which can lead to lower or higher repayment amounts over time.

For borrowers looking for quick loan apps in Nigeria, it’s essential to check interest rates and compare different lenders before making a decision.

## Loan Tenure
Loan tenure refers to the duration for repaying the loan. Some loans require repayment within days, while others may offer months or even years to settle the amount.

- Short-term loans: Typically last from a few days to a few months and are common among lenders offering instant cash loans.
- Long-term loans: These extend beyond a year and usually apply to larger loans, such as mortgages or business financing.

Choosing the right tenure affects your monthly repayments and the total cost of the loan. Shorter tenures often mean higher monthly payments, but lower total interest paid, whereas longer tenures spread out payments but can lead to higher interest costs.

## Collateral
Collateral is an asset that a borrower pledges as security for a loan. If the borrower fails to repay, the lender can seize the collateral to recover the debt.

Many borrowers prefer [loans without collateral](https://snapcash.ng/blog/step-by-step-guide-to-getting-loans-without-collateral-in-nigeria), especially for smaller, short-term financial needs. Fintech platforms and digital lenders have made access to unsecured loans easier, allowing borrowers to get funds without pledging assets.

## Credit Score
A credit score is a numerical representation of a borrower’s creditworthiness, based on factors like past loan repayment history, outstanding debts, and financial behavior. In Nigeria, credit scores are maintained by agencies such as the Credit Bureau.

A higher credit score increases the chances of loan approval and can lead to lower interest rates. Conversely, a poor credit score may result in loan denials or higher interest charges.

## Default
Defaulting on a loan means failing to make repayments as agreed in the loan contract. This can have serious consequences, such as:

- Late payment penalties
- Additional interest charges
- Negative impact on credit score
- Legal action or debt collection efforts

To avoid default, borrowers should carefully assess their financial situation before taking a loan and ensure they choose a repayment schedule that aligns with their income.

## Loan Disbursement
Disbursement refers to the process of transferring the approved loan amount to the borrower’s bank account or mobile wallet. Many lenders offering instant cash loans in Nigeria process disbursements within minutes to hours, making them a convenient option for urgent financial needs.

## Repayment Schedule
The repayment schedule outlines how and when the borrower must repay the loan. There are different types of repayment structures:
- Lump-Sum Payment: The full amount is paid back at once.
- Installment Payment: The borrower repays the loan in fixed amounts over a specified period.
- Balloon Payment: Small payments are made initially, with a large final payment covering the remaining balance.

## Annual Percentage Rate (APR)
The Annual Percentage Rate (APR) represents the total cost of borrowing, including the interest rate and additional fees, expressed as a yearly percentage. The APR allows borrowers to compare different loan offers effectively.

For example, two lenders may offer loans at the same interest rate, but if one charges higher processing fees, its APR will be higher, making the loan more expensive overall.

## Processing Fee
Some lenders charge a processing fee to cover administrative costs related to evaluating and approving a loan application. This fee may be deducted before loan disbursement or added to the total repayment amount.

Borrowers should always check the processing fee and other hidden charges before agreeing to a loan.

## Loan Refinancing
Refinancing means replacing an existing loan with a new one, usually with better terms such as lower interest rates or longer repayment periods. Borrowers refinance loans to reduce monthly payments or overall interest costs.

For example, if a borrower has an outstanding loan with high-interest rates, they may refinance it by taking a new loan at a lower rate and using the funds to pay off the original loan.

## Prepayment Penalty
A prepayment penalty is a fee some lenders charge when a borrower repays a loan before the agreed-upon tenure. This compensates the lender for lost interest revenue. Not all lenders impose prepayment penalties, so it’s essential to review the loan agreement before making early payments.

## Debt-to-Income Ratio (DTI)
The Debt-to-Income Ratio (DTI) is a financial metric that compares a borrower’s total monthly debt payments to their gross income. It helps lenders assess whether a borrower can handle additional debt. A lower DTI ratio increases the likelihood of loan approval.

## To Wrap Up
Understanding loan terminologies is important for making smart borrowing decisions. Whether you're looking for instant cash loans without collateral, or a reliable quick loan app in Nigeria, having knowledge of these key concepts will help you navigate the loan process with confidence.

Before applying for any loan, always read the terms and conditions, compare different lenders, and choose a repayment plan that aligns with your financial capabilities.
Looking for a quick loan? [Download SnapCash](https://linktr.ee/snapcash.ng) today and get instant access to funds whenever you need them!



A Beginner's Guide to Understanding Loan Terminologies

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Featured Articles

3 ways you can make inquiries/solve your problems with SnapCash

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A Beginner's Guide to Understanding Loan Terminologies