Frustrating right?


Trying to reach out to a brand and not getting a response for days has to count as one of the most frustrating moments!


It gets even worse when it involves an issue that requires urgent attention.


At SnapCash, we understand how frustrating and disappointing it could be especially when it involves money and that’s why we constantly find ways that allow you to communicate with us with ease via various mediums.


Everyone has a preferred contact method, and sometimes different problems have different ways they can be addressed. Here are 3 ways you can make inquiries/solve your problems with SnapCash:


## Contact us via email
At SnapCash, we make it our priority to be available to assist all of our users, including prospective clients. This is why you can always, and at any time, send an email to SnapCash if you have any inquiries or concerns that need to be addressed. In a matter of minutes or a few hours, you can get a reply to your inquiries and concerns.


## Chat with an SnapCash representative using our live chat feature
The world is miles ahead of Nigeria as regards technology. But SnapCash quickly adapts and that’s why the live chat feature has been made available for you. It connects you with one of our representatives right there on the website or even on the app. This way you don’t have to worry about your contact details being in the wrong hands.
With our live chat feature, a representative will be there to guide you through any issue you’re struggling with, by giving you suggestions and directions on what approach can quickly solve your specific issue. All on the website.


## Go through our frequently asked questions (FAQs)
There may be inquiries that you need to make that others have made before you. When situations like this happen, SnapCash takes a count of how many people have asked that particular question (phrased in different ways) and provides an answer for it which will then be made available on the website. These questions and answers are called FAQs — Frequently Asked Questions.


Most times, when you make inquiries through the live chat feature, you’ll be directed to the FAQs if it’s a question that has been answered. SnapCash has a wide selection of FAQs that you can go through to find an answer to your inquiries and a solution for any problem you may be stuck on. Here’s a look at SnapCash FAQs.


Reach out to us with your inquiries at hello@snapcash.ng and we’ll be sure to give you more tips.


3 ways you can make inquiries/solve your problems with SnapCash

Hi there! SnapCash here again. Today, we’re answering the age-long question of our valued user — YOU.


In this article, we provide clear answers to the question — ‘What does it mean when my loan is pending?”


Sadly, the misconception some SnapCash users have is that; their loan application is denied because their documents are pending. They see that even when all stages of their verification/application are complete (or sometimes not), their SnapCash dashboard still reads as “pending”. Therefore they conclude their loan application has been rejected.


But, here’s the thing; a pending loan application doesn’t translate to rejection. There are a couple of reasons why your loan is still pending…


## Final verification check
Until this final verification check is done. Your SnapCash dashboard will read as “pending”
To keep your data safe and prevent identity theft, the SnapCash loan application process has checks in place that must be completed before your loan can be approved and the “Phone call verification” check is one of them.


After you apply for a loan, you’re instantly sent an email with a number you’re required to call and speak with a SnapCash representative as a means of further verification. Once you complete this process, the SnapCash system carries out additional checks before approving or denying your application.


During this period, your app dashboard shows “pending”. This doesn’t mean your loan has been rejected but rather your documents and identity are being vetted.
Although, if for any reason you fail to carry out the phone call verification, your dashboard will continue to show “pending” with no change forthcoming.
After some time, SnapCash will contact you via email to inform you that the phone call verification has not been carried out and inquire as to whether you would like to cancel or continue the loan application.


## Incomplete loan application/SnapCash vetting process
Another likely reason why your SnapCash dashboard still reads “pending” may be because of an incomplete or incorrect application. Not completing your application process or putting in invalid personal details may put the whole process at a standstill.
It could also be that SnapCash is vetting your documents and checking your credit profile. So we can be in the safe zone as well. Remember, any lender that’s not afraid to lose their money is a walking red flag .
Know that it’s never SnapCash’s intention to cause our loyal users any form of distress and that’s why our loan application is seamless and fast.


## Bonus point
Here’s one final misconception to fact-check — a pending loan status does not mean that your loan repayment date has started counting!
Let us put your mind at ease now, your loan only begins to count after it’s been approved and your loan disbursed.
…
As always, we’re available to answer your questions — whether it’s to confirm facts or simply make inquiries you can always reach out to us at hello@snapcash.ng!!


What does it mean when your loan is pending?

Some months back, we broke down in bits all the nitty gritty details of the newly signed student loan act. We helped you fully understand just what the government had put into law and what it meant for Nigerian students. Today, we bring you an update as to when the official commencement of this act will take place.


## Here’s a brief recap on the student loan act
President Bola Ahmed Tinubu signed the Access to Higher Education Act 2023 into law on Monday, June 12, which was a significant decision. He fulfilled his promise by starting a test student loan program. The program aims to help more people access education, regardless of their background.


The “Student Loan Act” aims to provide Nigerian students in college with interest-free loans. Additionally, the Act establishes an Education Loan Fund, designed to assist Nigerians in funding their higher education interests.
On June 14, 2023, the government promised to prepare for the student loan program to start between September and October 2023. Since the announcement, there has been no updates or progress on the scheme.


Of course, we know the government has been working tirelessly to see this bill come into play. Good things take time after all.


Many people may have expected the delay in commencement, but the recent tuition hikes at many higher institutions were unexpected. Students and parents from the affected higher institutions have expressed worry and anxiety as the combination of increased tuition costs and the postponed introduction of the loan program has created financial instability amongst many. Coupled with the many other hikes in various spheres of the Nation.


## Here comes the good news
Many Nigerians are skeptical about the bill’s implementation, given the government’s history of poor follow-through. This skepticism is understandable. President Tinubu announced that the government will start giving student loans to Nigerians in January 2024.


At a summit in Abuja, the President announced plans to expand the student loan program to help Nigerians, easing their difficulties and reaffirming his commitment to this goal.


David Adejo, the Permanent Secretary of the Federal Ministry of Education, confirmed that the Nigerian government will begin offering student loans in the 2023/2024 school year. This announcement was made during a meeting with the House of Representatives Committee on Student Loans.


However, he dismissed rumors that federal universities have increased fees following the enactment of the Students Loan Act. We beg to differ.
As we await more action and less talking from the Government, we keep our fingers crossed and hope the implementation is more effective than we expect.


Now, fellow Nigerians, the ball is in your court. Share your thoughts on the latest update, we’d love to know what you think about the student loan act. Do we just stick to fast loan apps for educational loans or consider the Government’s new initiative. Send us a message now at hello@snapcash.ng!.


What’s next for the newly adopted student loan act?

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Featured Articles

3 ways you can make inquiries/solve your problems with SnapCash

What does it mean when your loan is pending?

What’s next for the newly adopted student loan act?